Passengers' horror on board Ryanair flight from Spain to London after being told plane didn't have any TOILET PAPER

Passengers' horror on board Ryanair flight from Spain to London after being told plane didn't have any TOILET PAPER
By John Hutchinson
2 May 2015

The toilet on board the Ryanair flight basically became redundant after toilet paper was not delivered to the aircraft (file photo)

Ryanair passengers returning to London from Murcia, Spain were horrified to be told there would be no toilet paper on the three-hour flight.

As customers of the low cost airline settled into their seats, the cabin crew announced the shocking news during their safety demonstration. Passengers were also advised that there would be no milk available for the duration of the flight last Sunday to London Stansted.

Shaun O'dea, who was returning from a three-day break in Murcia with his wife Karen told The Sun: 'Everyone has horrified looks on their faces; to be able to go to the toilet is a basic need. 'It really was appalling.'

A Ryanair spokesperson told MailOnline Travel: 'This very rare and regrettable stock shortage (on the last flight last Sunday evening) was caused by the failure of our handling agents in Murcia to deliver toilet rolls and milk sachets that had been ordered on the turnaround in Murcia.

'Our crew explained to passengers that we wished to prioritise an on time departure for London Stansted rather than wait for these items to be delivered and cause a significant ATC delay for all our customers. 'Our passengers were very understanding and we apologised sincerely to them for any inconvenience caused.'

Last year Ryanair was named one of the most complicated in the world by Siegel+Gale's 2014 simplicity index, second only to insurance company AXA. Despite recent efforts to transform its reputation, the budget airline was one of the worst-performing brands overall. In a survey of over 12,000 customers in eight countries, Ryanair was named second last in the study, based on ease of customer use of a company's products, services, interactions and communications.

Primary customer complaints against the airline were Ryanair's website and customer service that 'leaves the onus on the customer.' In the UK, 1,700 survey respondents ranked the airline 114th, up ten places in the index from last year. Ryanair placed above brands including AXA, Blackberry, BUPA and E.ON for simplicity.

Ryanair CEO Michael O'Leary hit back at the survey results however, telling MailOnline Travel that the airline's rising passenger traffic and profits indicate otherwise. He said: ‘If we’re the worst performing brand in the world why are we the biggest international airline in the world? Why are we the most profitable airline? These people always seem to (when they want some cheap publicity) they slag off Ryanair.’

Source: Daily Mail UK.