Hotel charges couple for negative review of it

Hotel charges couple for negative review of it
19 November 2014

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Retired van driver Tony Jenkinson (left) and his wife Jan (right) described the Broadway Hotel in Blackpool as a 'rotten stinking hovel'

LONDON (AP) -- A British budget hotel that fined a couple 100 pounds ($156) for writing a bad review about it online has agreed to pay them back and drop its policy of penalizing guests who do that, officials said Wednesday.

Tony and Jan Jenkinson told the BBC they discovered the charge on their credit card shortly after they called the hotel as a "filthy, dirty, rotten, stinking hovel" on the travel website TripAdvisor. The Jenkinsons said that when they questioned the charge from the Broadway Hotel in Blackpool, a seaside town in northwestern England, it pointed out the "no-bad-review policy" in its terms and conditions.


Blackpool Council, which investigated the case, said the hotel has now complied with its request to remove the policy. John Greenbank, a trading standards manager in the area, said he had "never seen anything like this" and that the charge could be deemed an unfair trading practice.

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These shocking images show the inside of the 'filthy, stinking hovel' of the Broadway Hotel in Blackpool

In a statement to the BBC, the hotel said it fined the Jenkinsons because it "felt extremely upset by their actions and insulting comments towards our staff." Broadway Hotel acknowledged that it has room for improvement, but urged its "customers to be more realistic in their reviews" of budget establishments.

Source: AP.